Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Francisca Vietnam (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt-out of targeted advertising by using the links below:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at franciscavn.office@gmail.com Francisca Vietnam

[Re: Privacy Compliance Officer]

Frequently asked questions

Prices are in USD. Customs duties & taxes are not covered.
Accepted payment methods: Major credit/debit cards: VISA Mastercard JCB Union Pay American express Apple/Google Pay PayPal

What country do you ship to?

We ship to the regions worldwide via DHL Express or FedEx International.

How long does it take to deliver?

Depending on your region, standard delivery time is 2–4 business days (excluding weekends and holidays) from the shipment dispatch. For delivery to rural addresses, please allow extra 1–2 business days. *For your reference: most of our orders are delivered within 2-3 business days, from time of shipment, provided with no delays going through customs.

How much is the shipping?

Shipping fee depends on the weight of items you’ve ordered and the country where it’s being delivered. It is calculated automatically at checkout and does not include taxes or duties. At the moment there is a flat shipping fee promotion per each region.

Do I need to pay taxes?

As customs regulations and taxes vary by country, international orders may incur import duties upon arrival. These fees are not included in the order and must be paid by the customer. Local customs may contact you for clearance, which could cause delays in delivery. Please consult your local customs office for details to comply with all the applicable laws and requirements.

Can I track my order?

Tracking number is provided to the email on the order so you can check on the progress of your shipment online. Signature is required by the recipient upon delivery to be eligible for any claims.

For best results, use dry cleaning or hand wash in warm/cool water. Use gentle, liquid detergent suitable for delicate garments.
Avoid rubbing, soaking, bleach, or mixing dark and light items.
Hang to dry – never tumble dry.

Steam iron or use low heat only, especially on sheer, mesh or laced garments. Certain handcrafted or crease textured designs do not require ironing. Please contact us for more info.

WHAT IF I REFUSE THE SHIPMENT?

If you choose to refuse your shipments, you will be responsible for any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to our Vietnam address. This amount will be deducted from your merchandise refund.

HOW DO I CANCEL MY ORDER?

You can cancel an order within the first hour, please contact our Customer Care team to make this request. When successfully canceled, a refund for the full order value will be credited back to your original payment method and you will receive a notification email.

Sale off items are non-refundable as well as non-exchangeable.

CAN I RETURN OR CHANGE MY ORDER AND HOW TO DO IT?

For order which has not been shipped yet.

For order which has not been shipped yet. We accept to change only 1 time for you free of charge. To make changes to your order, please reach out to support.

For order which has been already shipped or delivered.

We accept returns within 14 days of delivery for an exchange of the same item, in an alternative size or even another style. Submit your request via live chat button or email us;. Please place a new order on our website and return the existing order for a refund. Please allow 5 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. Original shipping charges are non-refundable.
Items must be in their original condition that have not been worn, altered, or washed, without make-up marks and with all tags attached. Where provided, belts and any packaging such as dust bags must also be returned. In the interests of health and hygiene, swimwear return will not be accepted.
Returns need to be shipped at your own cost. We would recommend wrapping the order securely and lightly using a tracked service with your local post office. You can return the order without the original box which will lower the costs significantly. We recommend that you obtain proof of posting or insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
Returns please mark clearly “FRANCISA VIETNAM” as a description of contents on all paperwork provided by your chosen carrier. If this indication is not clearly stated, custom duty charges may be applied and the amount will be deducted from your merchandise refund. Use your original ORDER NUMBER as reference on your return shipping label and invoice.
Please note, refund will not be issued: If items that you want to change are less expensive than those you have already ordered, you will receive a gift card for future purchasing at FRANCISCA

For order which has defect items: there are a few steps you need to do within 2 days after the date of receiving your order:

Inform us about the situation with photo and picture of the defect. or live chat at Francisca FanPage
Prepare items which you would like to send back, FEDEX VN courier will contact you to pick it up (please let us know the pick up address)
We will send you a gift card which has the value of all item you send back + a free shipping code which can be use to place order at FRANCISCA; Please place new order with item that you want to exchange at your comfort or you can save it for future purchase.
After receiving the return, we will continue to process your following order which was paid by using the gift card.

EXCHANGE AND RETURN POLICY:

We accept exchange in following occasions Sizing problem: We will accept one time exchange for sizing issues meanwhile customers will be in charge of the shipping fee. Returns must be in their original condition and in their original packaging, unworn, unwashed and complete with their original labels and tags.
Note: We only accept exchange and return within 14 days after the order has been delivered (we will use online tracking system to check on the delivery date)

Damaged product: If you receive our products in damaged condition. We accept the exchange request within 14 days from the day you received the item.

Exchange to another product: We will accept one time exchange if you wish to change your recent purchase to another item before we ship your order. Surcharge may apply due to pricing differences. In case, the new items which you want to exchange is less expensive than the original items, the amount difference will be convert to a Discount code for your next purchase.